Counselling Wing and Social Workers

Social workers provide individual and joint sessions to women and the concerned members of the family. Developmental sessions are also provided to women where her career options and other life alternatives, risk in reconciliation or separation are discussed for a better life ahead and to make an informed decision.

1. The complainant is heard patiently before receiving the application.
2. During the very first interaction with Insp., the victim is listened to and informed about all the services available at SPUWAC and is facilitated to decide on a suitable solution for their problem. While sharing information about various procedures at SPUWAC, a form is also filled alongside to record the complainant details.
3. The complainant is attended by the Inspector or the police official appointed to hear her for the first time and write her note-sheet and mark an enquiry officer or social worker on her file who shall be responsible for addressing the complaint.

This section is responsible for:

1. Facilitating the client to make an informed choice/ decision.
2. Negotiating and working towards non-violence, gender equality and harmony in family / reconciliation
3. Negotiation for separation
4. Providing the client with information on govt. and non govt. agencies and their services as per the client needs like plans and programs for women and children, de-addiction, mental health etc.
5. Considering the male client's application also. The wife's (mutual) consent is a must for the intervention of social workers.

Counseling Cell/SPUWAC:

The objective of Counseling wing will be to provide a conducive platform to the parties to settle their matrimonial differences through the intervention of trained police personnel & Professional Social Workers/Counselors deployed in SPUWAC. The work of this wing in SPUWAC will be supervised by an Assistant Commissioner of Police and assisted by appropriate number of Inspectors and other subordinate officers.

ACP/Counseling will scrutinize the complaint and if it appears that the complainant is willing for counseling in the matter, he/she shall assign the complaint to an Enquiry officer for initiating enquiry/counseling proceedings to be conducted in a professional manner. ACP/Counseling shall also monitor the progress of each and every complaint on weekly basis and also ensure that the counseling proceedings are finalized within the stipulated time period.

On receipt of the complaint, the Enquiry officer (EO) shall call both the parties through request letter/other mode of contact. The enquiry officer shall hear both the parties patiently. After hearing both the parties, efforts shall be made by the Enquiry Officer to reconcile the matter between them as per the direction issued by the Hon'ble High Court.

Duties Social Workers

1. Social Workers provide the service sensitive psycho-socio-legal first response to WOMEN, CHILDREN and ELDERLY PERSON.
2. Nature of Duties:- Social Workers
   The extended mandate for entire program is gender based violence, intervention for women, children, elderly and trans-persons. The Social Workers will provide:
   1. One time intervention.
   2. Psychological/emotional counseling.
   3. Joint meeting with spouse and family members.
   4. Negotiations to end violence with other stakeholders.
   5. Help re-establishing economic assets.
   6. Pre-litigation support.
   7. Home visit, if needed.
   8. Facilitate Coordination with district Police.