Mediation Cell

Mediators appointed by DHLSC take care of the Mediation services at SPUWAC. It is a process where Mediator negotiates in the direction of mutual settlement between the parties.

1. It aims to facilitatenegotiation for separation and mutual settlement of streedhan and alimony towards mutual divorce.
2. A couple may apply to Mediation Cell if both of them are willing to separate mutually. After the orientation on mediation the couple is called at regular intervals for mediation. Once a mutual agreement is reached, complainant and her husband applies for legal divorce in the court.
3. It takes minimum of five meetings where the husband and wife both should be present. The dates at regular intervals are given as per the suitability of the mediators and comfort of both the parties.
   1. The complainant is heard patiently before receiving the application.
   2. During the very first interaction with Insp., the victim is listened to and informed about all the services available at SPUWAC and is facilitated to decide on a suitable solution for their problem. While sharing information about various procedures at SPUWAC, a form is also filled alongside to record the complainant details.
   3. The complainant is attended by the Inspector or the police official appointed to hear her for the first time and write her note-sheet and mark an enquiry officer or social worker on her file who shall be responsible for addressing the complaint.

Duties

1. Facilitating the client to make an informed choice/ decision.
2. Negotiating and working towards non-violence, gender equality and harmony in family / reconciliation
3. Negotiation for separation
4. Providing the client with information on govt. and non govt. agencies and their services as per the client needs like plans and programs for women and children, de-addiction, mental health etc.
5. Considering the male client's application also. The wife's (mutual) consent is a must for the intervention of social workers.
   1. The complainant is heard patiently before receiving the application.
   2. During the very first interaction with Insp., the victim is listened to and informed about all the services available at SPUWAC and is facilitated to decide on a suitable solution for their problem. While sharing information about various procedures at SPUWAC, a form is also filled alongside to record the complainant details.
   3. The complainant is attended by the Inspector or the police official appointed to hear her for the first time and write her note-sheet and mark an enquiry officer or social worker on her file who shall be responsible for addressing the complaint.